A BALANCED SCORECARD OF KEY PERFORMANCE INDICATORS DEVELOPED WITH HARROW CHILDREN’S SERVICES

A set of key performance indicators have been developed using a “Balanced Scorecard”. This will ensure all aspects of performance are monitored regularly. The 4 themes covered by the scorecard are:

• Safety of vulnerable children – the safeguarding indicators are highlighted in bold
• Quality of services
• Financial management
• Human resources

The Balanced Scorecard contains all the information required for the Delivery and Improvement Statement, including the PAF indicators.

A monthly monitoring report will be circulated to the Director of Children’s Services, senior Children’s Services managers, Chief Executive  and Children’s Services Cabinet member.  Managers with responsibility for teams or services will be developing team business plans with team balanced scorecards. These will include the relevant balanced scorecard indicators and more specific indicators relevant to their service area. Clear audit trails will need to be in place to validate the accuracy of the data.

In addition each quarter more detailed specialist reports will be produced on the following – Child Protection, Looked After Children, Children in Need, Children with Disabilities, Young people aged 16+, including care leavers. The specialist reports will contain information for service managers and managers with responsibility for service planning and commissioning. The content of these reports is under discussion.

Financial Management Summary children's social care expenditure against budget & projection to date CLA numbers Current CLA rate per 10,000 Number CLA placed in residential care Number CLA placed with independent foster care agencies Average unit cost per week in-house residential care (B9) Average unit cost per week independent sector residential care (B9) Average unit cost per week independent sector foster care (B10) Average unit cost per week in-house foster care (B10) Cost of CLA (B8) Number of local foster care places Relative spend on family support (E44) Number of Direct Payments Expenditure on agency staff

Safety of Vulnerable Children CPR referrals- children seen within 24 hours % CPR cases allocated to qualified social worker % CLA cases allocated to qualified social worker % children in need cases allocated (includes cases with disabilities team) Number of initial assessments completed % initial assessments within 7 days % initial CPR conferences within 15 days % CPR cases with up to date 6 weekly visits % CLA cases with up to date 6 weekly visits % referrals which were repeats % CPR reviews due completed on time (C20) % LAC reviews due completed on time % children in need reviews completed on time Number of core assessments completed % core assessments completed within 35 days Number of children missing from placements % foster care with annual reviews up to date % Regulation 38 and (placement with parent regulations) complied with

Human Resources Number vacant posts % vacant posts % staff directly employed that left during the year Number of vacant posts filled on a temporary basis % working time lost through sickness absence % supervision sessions due which took place on time % staff with agreed up to date performance targets Number of staff funded on social work trainee or secondment schemes % residential care workers achieved NVQ level 3 % eligible who have achieved PQ1 award % foster care who have completed NVQ % expenditure on training % social workers registered with General Social Care Council % staff from black and minority ethnic communities

Quality of Services % CLA who moved placement more than 3 times in the year (A1) Long term stability of CLA (D35) % CLA with up to date Education plans Educational qualifications of CLA (A2) % CLA absent from school (C24) Health of CLA (C19) % CLA in foster care or placed for adoption (B7) (excluding with parents) % under 10s in foster care or placed for adoption (C22) % CLA fostered by a relative or friends % adoptions in the year (C23) % placed for adoption within 12 months best interest decision % re-registration to CPR (A3) Duration on the CPR (C21) % complaints processed within agreed timescale Children with disabilities receiving short breaks % of 16 year olds in care with a pathway plan Employment, education and training for care leavers (A4) % CLA in higher education Final warnings/reprimands & convictions of CLA (C18) Ethnicity of children in need (E45) % cases where ethnicity is recorded % young people leaving care 16+ with at least 1 GCSE grades A*-G or 1 GVNQ (A2) % CLA at 4 month review with permanence plan % CLA communicating views to their review

Click here to download A Balanced Scorecard for Children’s Social Care Services