Business Planning Team Workshop
Harrow Children’s Services - SOCIAL CARE BUSINESS PLANNING
Team Workshops
OUTLINE
- Performance Management and Business Planning
- Purpose and objectives
- SWOT analysis
- Priority areas for action
- Judging how well you are doing
- Break half way through
CHANGING APPROACHES - (adapted from slide developed by FPM management from Charles Handy - Understanding Organisations)
TRUST ME I AM A PROFESSIONAL
Professional trained to a high level and then left to use own judgement in the delivery of the service.
PROVE IT – LET ME SEE THE EVIDENCE
Managerial culture – working with clear, explicit processes to achieve measurable results against explicit targets
OBJECTIVES OF PERFORMANCE MANAGEMENT
- Improved Services
- Improved Accountability
A PERFORMANCE MANAGEMENT SYSTEM
PURPOSE OF BUSINESS PLANNING
To help you and your team to focus on doing what you need to do well and to provide you with systems for checking out how things are going.
CONTENTS OF BUSINESS PLANS
- Service Description
- National, corporate and directorate priorities
- Aims and Objectives
- Resources Available
- Making Improvements
- Balanced Scorecard – Indicators of Success
- Team Training and Development Plan
- Risk Assessment
- Monitoring Arrangements
Appendix 1SWOT
Appendix 2Views of Children, Young People and Families
DEVELOPING THE BUSINESS PLANS
- Starting to do that today
- Series of tasks
- Writing up your discussions
- This will form basis of your business plan
- Send to managers
- Meetings with managers to discuss the way forward
DEVELOPING THE BUSINESS PLANS
- By 1st October business plans for last 6 months 2004/5
- Will use these to inform overall social care business plan
- Monitoring
- Evaluating this “pilot” phase
- Developing 2005/6 business plans
QUESTIONS & QUERIES
- 5 minutes or so to chat about the initial introduction to performance management and business planning
AIMS and OBJECTIVES
- Aims – overall what you are trying to achieve
- Objectives – assist you to meet your aims – try and pass the SMART test
- Begin to develop your aim and objectives – note down key words and phrases
- Take about 15 minutes for this
- Remember to note down your responses
SWOT ANALYSIS
- Achieving your aims and objectives
- What are the strengths, weaknesses, opportunities & threats
- For strengths & weaknesses focus on your team
- For opportunities and threats focus on the external world
- Take about 30 minutes for this
MAKING IMPROVEMENTS
- Your aims & objectives
- Results of the SWOT
- 9 Directorate Priority Areas
- DIS objectives
- Statutory responsibilities
- Feedback from inspections
- What users want & say
- Others???
| What do we want to achieve |
Action to be taken |
Lead |
Key Dates |
Judging success |
Progress |
| Yes |
Yes |
Next stage |
Next stage |
Next stage |
Complete as you go |
- 25 minutes to begin action planning
- Start with focusing on your aims & objectives and the results of your SWOT
PERFORMANCE INDICATORS
- Indications – happening or not happening
- Suggest certain types of performance taking place
- Signals
- Get a balance
A BALANCED SCORECARD
MAKE SURE PERFORMANCE INDICATORS ARE BALANCED COVERING EACH OF THESE AREAS adapted Kaplan & Norton
Financial
Safety of Vulnerable Children
Human Resources
Quality of Services
TEAM BALANCED SCORECARD
- A top down and bottom up process
- Top down – see your information pack which has information on balanced scorecard for social care
- Some of these will be relevant to your team – your manager may have already done some work on this
- Bottom up – you have a chance to add your own indicators
- Would like you to find time to begin working on your balanced scorecard
- Identify indicators which are relevant to your team from the list you have been given and develop your own indicators
NEXT STEPS
- We write up
- Meet with managers to discuss how to progress
Before we go;
- Some feedback on the workshop
- Spend few minutes working out how & when you will do some initial work on your balanced scorecard
Click here to download Business Planning Team Workshop
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