These resources will assist you with your approach to performance management and with introducing this approach to front line staff and managers.  All of the resources were developed in partnership with Harrow Children’s Services. A performance management handbook for managers is being developed and will be available as a resource to download early in 2005.

Please click on the links below to download the resources.

Strategic Commissioning and Performance Management This slide presentation illustrates the links between strategic commissioning and performance management.
Outline Content of Team Business Plans Information on the outline content of team business plans developed by Harrow Children’s Services.
Business Planning – Priority Areas for Action This is the pro-forma used for outlining plans for action on the priority areas identified through the team business planning process.
A Balanced Scorecard for Children’s Social Care Services I initially worked with a Welsh unitary authority to develop a Balanced Scorecard for social care services. In Harrow we used this work to develop a set of indicators for Children’s Social Care Services.
Business Planning Team Workshop This slide presentation outlines the contents of team workshops used to develop team business plans for Harrow Children’s Services